1. Services

Pristine Clean Solutions provides professional residential and commercial cleaning services, including but not limited to:

Recurring Cleaning

Deep Cleaning

Move-In / Move-Out Cleaning

Priority List Cleaning

Small Commercial Cleaning

Add-On Cleaning Services

All services are subject to availability and may vary depending on the condition of the property.

2. Estimates & Pricing

Quotes provided through our website, by phone, or in person are estimates based on the information provided.

Final pricing may change if:

The home's condition differs significantly from what was described.

Additional rooms or areas are requested.

Excessive clutter or buildup requires additional labor.

Additional services are requested during the appointment.

If additional charges are necessary, they will be discussed with the customer before work continues whenever possible.

3. Scheduling

Appointments are scheduled based on availability.

Arrival times are estimated and may vary due to:

Traffic

Weather

Previous appointments

Unexpected delays

We appreciate your understanding if arrival times need slight adjustments.

4. Payment

Payment is due upon completion of service unless other arrangements have been made.

We accept approved payment methods listed during booking.

Past due balances may result in suspension of future services until payment is received.

5. Cancellation & Rescheduling

We understand that plans change.

If you need to cancel or reschedule, please notify us at least 48 hours before your scheduled appointment.

Appointments canceled with less than 48 hours' notice, lockouts, or situations where our technicians cannot access the property may be charged a cancellation fee of up to 50% of the scheduled service price, whichever is less.

6. Access to the Property

Customers are responsible for providing safe access to the property.

If we are unable to enter because:

Doors are locked

Incorrect access codes are provided

Pets prevent entry

Someone refuses entry

the appointment may be treated as a lockout and subject to our cancellation policy.

7. Preparing for Your Cleaning

To help us provide the highest quality service, we ask that clients:

Pick up clothing, toys, and personal belongings.

Secure pets before our arrival.

Notify us of any fragile or valuable items.

Inform us of any areas that should not be cleaned.

Heavy clutter may reduce the amount of cleaning that can be completed during your scheduled appointment.

8. What We Do Not Clean

For the safety of our technicians, we do not clean:

Biohazards

Human or animal waste

Mold remediation

Pest infestations

High-value collectibles without prior agreement

Electronics or computer equipment

Firearms or weapons

Hazardous chemicals

Areas requiring ladders higher than a standard 3-step ladder

We reserve the right to refuse any service that presents a safety concern.

9. Property Condition

Our technicians treat every home with care and respect.

Normal wear, loose fixtures, aging surfaces, or improperly installed items may occasionally become apparent during cleaning.

Pristine Clean Solutions is not responsible for damage caused by:

Existing damage

Loose or unstable fixtures

Improperly secured décor

Worn caulking or grout

Normal wear and tear

10. Breakage or Damage

If accidental damage occurs, customers should notify us within 48 hours of the completed service.

When appropriate, we will inspect the issue and determine a reasonable resolution, which may include repair, replacement, or reimbursement at our discretion.

11. Customer Satisfaction

Customer satisfaction is extremely important to us.

If you are dissatisfied with your cleaning, please contact us within 24 hours so we can evaluate the concern.

Depending on the situation, we may:

Return to address missed areas

Offer a partial credit

Provide another reasonable resolution

Requests made after 24 hours may not qualify for corrective service.

12. Health & Safety

For the safety of everyone involved:

Please keep children supervised during service.

Secure aggressive pets before our technicians arrive.

Notify us of any known hazards, renovations, or unsafe conditions.

Our technicians may leave immediately if they believe a situation is unsafe.

13. Technician Safety

Our technicians:

Wear shoe covers when appropriate.

Use professional cleaning products and equipment.

Do not lift heavy furniture.

Do not climb higher than a 3-step ladder.

Certain areas may be cleaned only if safely accessible.

14. Add-On Services

Additional services requested during an appointment may require:

Additional labor charges

Additional scheduling

A return visit

Not all add-on services can be accommodated on the same day.

15. Recurring Service

Recurring service appointments remain on your schedule until canceled.

Customers may modify their cleaning frequency by providing advance notice.

Pricing may be adjusted periodically based on labor costs, service changes, or property conditions.

16. Website Information

While we strive to keep all information accurate, we cannot guarantee that all website content is complete or error-free.

Services, pricing, promotions, and availability may change without notice.

17. Intellectual Property

All website content, including text, graphics, logos, photos, and branding, is the property of Pristine Clean Solutions and may not be copied or reproduced without written permission.

18. Limitation of Liability

To the maximum extent permitted by law, Pristine Clean Solutions shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or website.

Our total liability shall not exceed the amount paid for the specific cleaning service giving rise to the claim.

19. Privacy

Customer information is handled in accordance with our Privacy Policy.

We do not sell personal information to third parties.

20. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Updated versions will be posted on this website with a revised effective date.

Contact Us

Pristine Clean Solutions

Clarksville, Tennessee

Phone: (931) 919-9952

Email: [email protected]